Our Salon Policies
To give every client the best possible experience, we've set a few simple policies. Please take a moment to read them before your visit, and if anything is unclear, just call us at (610)896-3888.
Appointments
We recommend booking ahead to secure your preferred date and time. Walk-ins are welcome, but availability may be limited, especially on Saturdays.
Cancellations & Rescheduling
Life happens, if you need to cancel or reschedule, please give us at least 24 hours' notice so we can offer your slot to another client. Late cancellations and no-shows will charged a fee.
Late Arrivals
Please arrive a few minutes early to check in and unwind. If you're running more than 15 minutes late, we may need to shorten your service or reschedule. We'll always do our best to accommodate you.
Consultations
Every service starts with a consultation, never rushed. We want to understand your hair history, your goals, and your lifestyle before we begin, so the result is exactly what you envisioned.
Pricing Transparency
Service pricing depends on hair length, density, service complexity, and stylist experience. We'll always confirm your exact price during consultation, before any work begins, no surprises.
Children's Policy
To keep the salon relaxing and safe for everyone, children under 12 should be accompanied by an adult who is not receiving a service at the same time.
Re-Do Policy
Not thrilled with the result? Give us a call at (610) 896-3888 within 1 weeks and we'll gladly fine-tune it, a tweak here, an adjustment there, until it feels right. Please note: services are non-refundable, but leaving you happy is always the goal.
Frequently Asked Questions
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Call us as soon as you can at (610) 896-3888. Cancellations with less than 24 hours' notice and no-shows will charged a fee.
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Children under 12 are welcome when accompanied by an adult who isn't receiving a service, this keeps the salon calm and safe for all clients.
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Some services (especially color and keratin) are priced by hair length and density. Your stylist will confirm the exact price during your free consultation before starting.
Questions about our policies?
Call (610) 896-3888, we're happy to clarify.